Terms & Conditions
These Terms & Conditions apply to all purchases made through the website of James & Emma London, and reachable via info@jamesemmalondon.co.uk.
By placing an order on our website, you agree to the terms set out below.
1. Applicability
By completing an order with James & Emma London, you agree to be bound by these Terms & Conditions.
We reserve the right to update or modify these terms at any time. The version applicable to your purchase is the version displayed on our website at the time of ordering.
2. Product Information
We make every effort to provide accurate and up-to-date product descriptions, images, and specifications.
However, occasional inaccuracies, typographical errors, or colour differences may occur due to screen settings or supplier variations.
James & Emma London cannot be held responsible for such discrepancies.
3. Ordering & Payment
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Orders are processed only after full payment has been successfully received.
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Available payment methods may vary per country or region.
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It is the customer’s responsibility to verify which payment methods are available at checkout.
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Once an order is placed, it immediately enters our automated processing system with our suppliers.
We reserve the right to refuse an order if fraud or misuse is suspected.
4. Processing & Delivery
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Processing time: 1–3 business days
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Estimated shipping time: 3–7 business days, depending on destination
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All orders are shipped directly from our supplier in China.
Please note:
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Delivery times are estimates, not guarantees.
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Factors such as customs, local couriers, and seasonal delays may affect delivery times.
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Once an order has been handed over to the carrier, James & Emma London is not responsible for delays outside our control.
5. Returns & Cancellations
All return and cancellation procedures must follow our official Return Policy, available on our website.
By placing an order, you acknowledge and accept the conditions described in our Return Policy.
6. Liability
James & Emma London is not liable for:
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Lost or stolen parcels when the tracking information shows the order was delivered to the address provided by the customer.
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Incorrect or incomplete delivery addresses entered by the customer during checkout.
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Damage resulting from mishandling after delivery.
Customers are responsible for verifying the accuracy of their shipping details prior to completing the order.
7. Intellectual Property
All content on the James & Emma London website including text, logo, images, graphics, branding, and design is the exclusive property of James & Emma London.
Without written permission, none of this content may be copied, distributed, published, or otherwise reused.
8. Complaints Procedure
If you have a complaint, concern, or question regarding our products or services, you may submit it in writing to:
We aim to respond to all complaints within 5 business days.
9. Governing Law
These Terms & Conditions are governed by Dutch law.
Any disputes relating to these Terms & Conditions will be submitted to the competent court in the Netherlands.