Payment Policy

At James & Emma London, we offer a selection of secure and convenient payment methods.
Available payment options may vary by country or region, and customers are responsible for checking which options are available to them at checkout.

1. Available Payment Methods

You can complete your purchase using the following payment methods:

  • Credit Card (Visa, Mastercard)

  • Apple Pay

  • Google Pay

  • Shop Pay

Not all payment methods may be available in every region or for every order value.

2. Payment Security

All payments are processed over a secure SSL-encrypted connection.
Your payment details are handled by trusted third-party payment providers and are never stored on our servers.

We take security seriously and work only with reputable payment processors to protect your data.

3. Payment Processing

  • Orders are only processed after the payment has been successfully completed.

  • If a payment is declined or fails, the order will not be confirmed.

  • Once payment is completed, you will receive an order confirmation by email.

In case of suspected fraud or misuse, James & Emma London reserves the right to cancel or refuse an order.

4. Refunds

If you are entitled to a refund (for example, after an approved return in line with our Return Policy):

  • The refund will be issued to the original payment method used at checkout.

  • We aim to process refunds within 14 days after the returned item has been received and approved.

  • Any processing times by banks, credit card companies, or Klarna are outside our control and may vary.

Please note that any currency conversion fees or bank charges are the responsibility of the customer.

5. Questions About Payments

If you have any questions or concerns about payments, feel free to contact us:

Email: info@jamesemmalondon.co.uk

We are happy to help you with any payment-related questions.