Privacy Policy

This Privacy Policy applies to all services and online activities of James & Emma London, and reachable via info@jamesemmalondon.co.uk.
We respect your privacy and ensure that all personal information you provide is handled securely and confidentially.

1. Information We Collect

When you place an order, create an account, or use our website, we may collect the following personal data:

  • Full name

  • Address details

  • Email address

  • Telephone number

  • Payment details

  • IP address, browser, and device information

  • Activity and interactions on our website

2. How We Use Your Information

We process your personal data for the following purposes:

  • Order Processing & Delivery
    To handle payments, prepare your order, and ensure safe delivery.

  • Customer Support
    To assist you, answer questions, and resolve any issues promptly.

  • Updates & Communication
    To send confirmations, shipping updates, and relevant product information.

  • Improvement of Our Services
    To analyse website performance, enhance user experience, and improve our products and customer service.

3. Sharing Your Information

We only share your data with trusted third parties when necessary for:

  • Secure payment processing

  • Order fulfillment and shipping

  • Legal obligations, when required

We never sell your personal data.

4. Data Retention

We store your information only as long as necessary to fulfil the purpose for which it was collected, or as legally required.
After this period, your data will be securely deleted or anonymised.

5. Cookies

James & Emma London uses cookies to:

  • Improve website functionality

  • Analyse browsing behaviour

  • Support personalised marketing and recommendations

You may adjust or disable cookies at any time through your browser settings.

6. Your Rights

You have the right to:

  • Access your personal data

  • Correct incorrect or outdated information

  • Request deletion of your data

  • Object to the processing of your data

  • Request data portability

To exercise any of these rights, contact us at info@jamesemmalondon.co.uk.

7. Contact Information

For questions or concerns about this Privacy Policy, you can contact us at:

Business Name: James & Emma London
Email: info@jamesemmalondon.co.uk

We are committed to transparency, security, and protecting your privacy at all times.