Shipping & Delivery Policy

At James & Emma London, we aim to deliver your order as accurately and efficiently as possible.
Below you will find all details regarding our shipping and delivery procedures.

1. Processing Time

All orders are processed within 1 to 3 business days.
Once your order has been shipped, you will receive a confirmation email containing your tracking information.

2. Delivery Time

The average delivery time is 3 to 7 business days, depending on your location.
Please note:

  • Delivery times are estimates, not guarantees.

  • Delays may occur during busy periods, holidays, or due to customs inspections.

  • International shipments may require additional processing time depending on local courier services.

3. Shipping Method & Origin

All orders are shipped directly from our supplier in China.
Because of this, customs duties, import taxes, or handling fees may apply depending on your country’s regulations. These costs are the responsibility of the customer.

We work exclusively with trusted international carriers to ensure safe and reliable transportation of your package.

4. Shipping Costs

Shipping fees are displayed at checkout and depend on:

  • The delivery destination

  • The total weight of the order

  • The selected shipping method

All costs are shown clearly before payment is completed.

5. Responsibility During Shipping

  • If the tracking information shows that a parcel has been delivered to the address provided, responsibility transfers to the customer.

  • We cannot be held liable for lost or stolen packages after confirmed delivery.

  • It is the customer’s responsibility to provide a correct and complete shipping address during checkout.

  • Address errors must be reported within 24 hours of placing the order via info@jamesemmalondon.co.uk. Changes cannot be guaranteed after this timeframe, as the order may already be processed.

6. Questions About Your Shipment

For any questions or concerns regarding shipping or delivery, you can contact us at:

Email: info@jamesemmalondon.co.uk

We will be happy to assist you.